LogoLogo

Privacy Policy

Privacy Notice

Our contact details

Name: Residential Property Group Ltd t/a Osprey Property & t/a Osprey Property Investments & t/a
Osprey Private Estates

Address: 4 Burley Road, Oakham, LE15 6DH

Data Protection Officer: Carla Harrison-Roberts

Phone Number: 01572 756675

E-mail: carla@osprey-property.co.uk

This Privacy Notice explains how we use the personal information we collect about you, how you can instruct us, if you prefer to limit the use of that information, and the procedures that we have in place to safeguard your privacy.

In this Privacy Notice, reference to Residential Property Group Ltd shall mean Residential Property Group and those trading as Residential Property Group Ltd including the trading names of Residential Property Group Ltd and its subsidiaries and subsidiary undertakings from time to time (as those expressions are defined in sections 736 and 258 respectively of the Companies Act 1985 (as amended). In this Privacy Notice, the expressions “we”, “us” or “our” means Residential Property Group and its subsidiaries and subsidiary undertakings from time to time.

Residential Property Group Ltd is committed to ensuring that your privacy is protected in accordance with the law, and all personal information shall be held and used in accordance with the Data Protection Act 2018. Further details of which are available from the Information Commissioner’s website www.ico.gov.uk Residential Property Group Ltd is registered as Data Controller of your Information, registered in England and Wales with company number 5458295, and with registered address; Rivermead House, 7 Lewis Court, Grove Park, Enderby, Leicestershire, LE19 1SD.

This website is not intended for children, and we do not knowingly collect personal data from children.

This privacy notice was last amended March 2025 and supersedes any earlier version.

 

The type of personal information we collect

As a business we collect, use, store and transfer different types of personal data depending on who you are (for example, a client, customer, or job applicant).

 

We may collect and process the following information:

  • Personal identifiers, contacts, and characteristics (for example, name, date of birth, signature, and
    contact details)
  • Contact details (email address, phone number, address)
  • Relevant financial information
  • Details of your dependants
  • Transaction data (including, for example, details of your property requirements)
  • IP address
  • Website usage data
  • Marketing and communication preference data
  • Call recordings
  • Information in your application for and CV
  • Proof of right to work
  • Employment history
  • Criminal convictions and offences

 

To comply with Money Laundering Regulations 2017 (MLR 2017), we will request personal data and documents from vendors and purchasers to confirm:

  • Identification
  • Proof of Address
  • Evidence and source of funds used

 

We may, request additional information relevant to the provision of specific services; this could include details such as:

  • Previous property ownership
  • Financial details for mortgage purposes

 

How we collect the personal information and why we have it

We may use difference methods to collect data from and about you, including:

Direct interaction (personal data you disclose when you fill in forms, surveys, or correspond with us by post, email, live chat, web, social or otherwise, through the job application process; or through property portals when you enquire about our services).

Indirect interactions (personal data you disclose to third parties such as payment service providers, data brokers or aggregators (e.g., Rightmove, Zoopla (based inside the UK/EU), or Facebook (based outside the EU); or which is available through publicly available sources or registers such as Companies house, the Electoral Register, Government or Police Databases).

Aggregated data (personal data, usually anonymised or aggregated to groupings, from systems such as our website, CRM or phone systems, or service providers such as credit check or profiling companies).

 

How we use your personal data

We collect information about you: to process the purchase, rental, sale or let of a property; to contact you about services and offers we think may be of interest to you in relation to the purchase, rental, sale, or let of a property; when you apply for a role with us and/or are successful; where it is necessary for us to comply without legal obligations (such as anti-money laundering and estate and lettings agency laws, regulations and/or codes of practice) or where it is otherwise lawful for us to do so.

We may also process your personal data to help us operate, grow and protect our business, develop our products and services, help improve our efficiencies, manage our client base, provide training, monitor our customer service standards, help resolve disputes and/or to refer you to selected third party mortgage brokers or a conveyancing panel management provider.

Examples include network security and monitoring, auditing, call recording, training and awareness including compliance, referencing, verification of identity, fraud prevention, risk assessment, utility switches, due diligence, marketing, analytics, debt recovery and other claims, the improvement and optimisation of advertising, providing marketing material and content (including providing you with information about goods or services which we feel may interest you as a result of any previous sale or purchase we have negotiated on your behalf) for our website and other applications or platforms through which you interact with us, ensuring that content from our website is presented in the most effective manner for you and your computer, customer support, notifying you about changes to our services and other important notices, managing suppression lists, profiling, cloud storage, when we purchase another business and/or referrals.

In some circumstances we may, to protect our entitlement to a commission and to avoid a dispute, disclose your name to another agent, landlord or vendor.

 

Under the UK General Data Protection Regulation (UK GDPR), our right to process your personal data falls under one of the following legal bases:

  • Your consent (Article 6(1)(a) GDPR);
  • Where we are performing our obligations under a contract with you (Article 6(1)(b) GDPR);
  • Where we are under a legal obligation (Article 6(1)(c) GDPR);
  • Where the processing is in our legitimate business interests (Article 6(1)(f) GDPR).
  • The following additional grounds may also apply where we process special category data: where you provide explicit consent (Article 9(2)(a) GDPR); where you had already made the personal data publicly available (Article 9(2)(e) GDPR); to establish, exercise or defend a legal claim (Article 9(2)(f) GDPR)

 

Disclosure of your personal data

We may share your personal data with trusted companies outside of Residential Property Group Ltd, such as: to third parties with whom we have a contractual relationship to perform, or assist us in performing the purchase, rental, sale or let of a property; IT and system administration service providers; anti-money laundering verification service providers; tenancy deposit schemes (or deposit replacement service providers); utility switch companies; utility suppliers; trade contractors; survey companies; surveyors, EPC providers, inventory clerks, managing agents; local authorities and government/law enforcement agencies; Government departments (e.g. HM Land Registry); property developers; professional advisers including lawyers, bankers, auditors who provide consultancy, banking, legal, insurance and accountancy services and insurers; credit or reference providers (including for the purposes of debt recovery); other agents with whom we have entered into a sub-agency agreement and where they have introduced a potential purchaser/vendor/landlord/tenant for your property; the counterparty to your transaction; property portals through which you request our services; other parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Where you apply for a role with us, we may disclose or share your personal information within Residential Property Group Ltd.

 

Our use of Cookies

What is a Cookie, and what is it used for?

A cookie is a piece of information that a website puts on your device so that it can remember something about you or your device at a later date. We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse this website. By using our website, you agree to our use of cookies.

This policy explains what cookies we use on our website and how you can refuse or withdraw your consent to cookies. You can find out more information about cookies at

www.allaboutcookies.org and www.youronlinechoices.eu

If you adjust your internet browser settings to refuse the setting of cookies, you may not be able to access or use fully certain parts or functionality of our website.

 

Updates to this policy

So that we can offer you the best possible online experience, new services using cookies may be added to our website. We aim to keep the cookie information provided here as accurate as possible and use all reasonable efforts to review regularly and update the details. When we update these details, we will post changes on this page so please check back frequently.

 

Data security

We are, through technical and organisational means, committed to ensuring the security of, and prevention of unauthorised access to, your personal data. For example, we limit who can access your personal data to those individuals and third parties who need to know it and who are subject to a duty of confidentiality. We also systematically monitor outbound emails for the purposes of protecting confidential and personal data and assisting in our ability to identify potential data breaches. If we become aware of a data breach we will, where we are required to, notify the Information Commissioner’s Office. If we believe that the data breach is serious, we may notify you as well.

 

International transfers

We will not transfer your personal data outside of the United Kingdom, except to a country offering the same level of protection for your personal data or to an organisation that commits to abide by the same standards. For example, with certain service providers we may use specific contracts approved by the UK Information Commissioner’s Office or the UK-US data bridge which ensure that your personal data has the same protection as it would have in the United Kingdom (and you can request a copy of the relevant provisions of these contracts using the contact details above).

 

Terms covering websites operated by Residential Property Group Ltd.

The Internet is not a secure medium and as such you acknowledge and agree that Residential Property Group Ltd shall not, to the fullest extent permitted by law, be liable to you for any unauthorised usage, interception, distribution, damage, or destruction of personal data.

Some services will require you to register with the Site and when you register to use the Site, we need to know your name, address, and other contact details.

 

Terms covering electronic communications with Residential Property Group Ltd

When communicating with Residential Property Group Ltd by email you should ensure that you take all reasonable precautions to protect any sensitive personal data. When you register to use any of our websites / mailing systems, you may be asked to create a password; it is your responsibility to choose a secure password. You must keep this password confidential and must not disclose it to or share it with anyone. You will be responsible for all activities that occur under your password and if you know or suspect that someone else knows your password you should notify us immediately.

 

How we store your personal information

We follow strict security procedures to ensure that personal information is not damaged, destroyed or disclosed to a third party without your permission and to prevent unauthorised access to your information.

  • Your information is securely stored on our computer systems and in our manual records.
  • Manual records are stored in a secure facility with restricted physical access.
  • Electronic files have security measures to prevent electronic access.
  • The access to and use of the information that we collect is restricted to our employees who need the information to perform a specific job role or activity. Where information is shared with third parties in line with this notice, similar security measures are used to protect your information.
  • All information provided to third parties will be subject to the terms of this privacy notice and those of the relevant third-party privacy notice, details of which will be made available by inclusion in any initial correspondence / documentation that is provided.

 

Data retention

We will retain your personal data whilst you use our services (or whilst we provide services connected to you) and/or are in communication with us and for at least seven years thereafter, for legal, regulatory and accounting purposes. If we need to retain your personal data for longer, we will take into consideration the potential risks in continuing to store your data against why we might need to keep it.

If we receive a request to erase your personal data, and we have no lawful obligation to retain your personal data, this will be disposed of.

Where you apply for a role with us; if your application is unsuccessful, we will retain your personal information for a period of 6 months after we have informed you of our decision so that we can show that we have not discriminated against candidates on prohibited grounds. We will retain your personal data on our file for a further period of 18 months after we have informed you of our decision so that we can consider you for future vacancies. If you would prefer, we did not, please contact us using the email address above.

 

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. You have the rights to the following information, subject to certain exemptions:

  • the purpose(s) for which we are processing your information;
  • the categories of personal information we hold about you
  • the recipients or categories of recipient to whom the personal data have been or will be disclosed;
  • the period for which we will store your information, or the criteria used to determine that period;

 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. If you wish to make a data subject access request (a request for access to your personal data). Please contact us at enquiries@osprey-property.co.uk, 01572 756675, 4 Burley Road, Oakham, LE15 6DH.

 

Marketing

You have the right to withdraw your consent for us to use your personal data for marketing purposes at any time.

You can withdraw such consent by:

  • Logging into your online account (if you have one) and checking or unchecking relevant boxes to adjust your marketing preferences;
  • following the opt-out links on any marketing message sent to you; or
  • contacting us by emailing enquiries@osprey-property.co.uk or by calling 01572 756675.

 

We will still process your personal data in order to fulfil our contract with you and in accordance with our legal, accountancy and regulatory obligations. If you withdraw your consent, your previous consent will remain valid in respect of our use of your data until you withdrew your consent.

 

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside Residential Property Group of companies to enable those third parties to send you direct email messages regarding their products and/or services for marketing purposes.
If you no longer wish to be contacted by any such third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies about how to unsubscribe.

 

How to contact us

To contact us about how we handle your personal data, please contact our Data Protection Officer at carla@osprey-property.co.uk. Alternatively, you can write to us at Residential Property Group Ltd, 4 Burley Road, Oakham, LE15 6DH. If you have a complaint about the way in which your personal data has been processed, you have the right to contact the Information Commissioner’s Office (details of which are below), however, we suggest that you first complete our internal complaints procedure, and we will try to address your concerns.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk